The process for obtaining insurance information begins when a client requests mental health services. A prospective client speaks with a screener, who will obtain demographic information as well as coverage details, and schedule an evaluation. That evaluation or assessment will be completed by a Mental Health Professional (MHP). The MHP will request information regarding presenting problems or concerns, any past treatment, current physical health, current medications, and psychosocial history. After the evaluation, if it is agreed that you are in need of treatment, individuals will be assigned to a treatment team, and be scheduled with a clinician for your first appointment. Evaluations typically take about 90 minutes total, 30 minutes to complete required paperwork and assessments are 60 minutes. Please allow for two hours for this process which includes completing the initial intake paperwork.
Substance Use Disorder assessments will be completed by one of our substance use disorder counselors. These assessments are also typically scheduled to take 2 hours.
Healthcare Benefits
The past several years have brought major improvements in insurance coverage for behavioral health care services. Today, most behavioral healthcare is covered by insurance plans. These services are subject to the same “co-pays” and “deductibles” as other benefits. The specifics of your coverage will be discussed during your initial screening, and enrollment. Emergency and Crisis services are always available regardless of coverage.
Some services may require pre-authorization from your insurance company. This might require that you obtain a referral from your primary care provider or approval prior to services from your insurance company. We also have an authorization specialist available to assist with obtaining prior authorizations from insurance companies if needed. Please contact your personal health insurance carrier for specific details.
Sliding Fee Discount Program
For those who are unable to pay for services, Comprehensive Healthcare offers a Sliding Fee Discount Program. The Sliding Fee Discount Program is available for all services. Individuals with gross incomes between 0-200% of the Federal Poverty Guidelines may qualify. Discounts are based on gross income and
family size. No one is refused services based on lack of financial means to pay. To apply for the program, complete the Sliding Fee Discount Application and submit it to the front office staff person. Applications are available at all Comprehensive Healthcare front offices. Once enrollment is approved, applications for the Sliding Fee Discount Program need to be re-submitted every
12 months to maintain enrollment. Front office staff are able to assist you if you have questions or need assistance completing the application.
