The process for obtaining insurance information begins when a client requests mental health services. A prospective client speaks with a screener, who will obtain demographic information as well as coverage details, and schedule an evaluation. That evaluation or assessment will be completed by a Mental Health Professional (MHP). The MHP will request information regarding presenting problems or concerns, any past treatment, current physical health, current medications, and psychosocial history. After the evaluation, if it is agreed that you are in need of treatment, individuals will be assigned to a treatment team, and be scheduled with a clinician for your first appointment. Evaluations typically take about 90 minutes total, 30 minutes to complete required paperwork and assessments are 60 minutes. Please allow for two hours for this process which includes completing the initial intake paperwork.

Substance Use Disorder assessments will be completed by one of our substance use disorder counselors. These assessments are also typically scheduled to take 2 hours.

Healthcare Benefits

The past several years have brought major improvements in insurance coverage for behavioral health care services. Today, most behavioral healthcare is covered by insurance plans. These services are subject to the same “co-pays” and “deductibles” as other benefits. The specifics of your coverage will be discussed during your initial screening, and enrollment. Emergency and Crisis services are always available regardless of coverage.

Some services may require pre-authorization from your insurance company. This might require that you obtain a referral from your primary care provider or approval prior to services from your insurance company. We also have an authorization specialist available to assist with obtaining prior authorizations from insurance companies if needed. Please contact your personal health insurance carrier for specific details.

Need Health Insurance?
If you or your family have modest, or no income, you will likely qualify for health insurance through Washington State’s Healthplanfinder website.

Applying for coverage is quick and easy. We have trained staff to assist you with enrollment at most of our locations. If you are unable to come in to one of our locations, we are able to offer assistance over the phone. Other state benefits may be applied for using the Washington Connections web portal.

For more information or assistance, please call us at (509) 575-4084, and ask for an In Person Assister (IPA). Walk-ins are also welcome.