Meet Nohely Velazquez, administrative services director
Walk into a Comprehensive Healthcare location, and the first people you see – our front desk staff – are led by Nohely Velazquez, administrative services director. Nohely has spent her three years with the agency bringing our support staff under one umbrella, implementing consistent processes, and training and coaching her staff to more fully serve our clients with a deep knowledge of our programs, services and processes.
Her oversight is immensely important, especially as we’ve introduced same-day access at all our locations. Clients can now walk into any of our campuses Monday through Friday from 7:30 a.m. to 3 p.m. to be seen the same day for their intake appointment. Nohely, along with other members of our Rapid Cycle Change Team, worked together for a full year to make the initiative a success.
“It’s been exciting to be part of same-day access – we’re all proud of this. Intake appointments that used to take up to three months are now available the same day,” Nohely said. “Our clients can access treatment quickly, which is our desired outcome.”
Meet Natalie McGillen, senior director
Natalie McGillen, Senior Director at Comprehensive Healthcare, leads the agency’s Certified Community Behavioral Health Clinic (CCBHC) initiatives with passion and dedication. Since joining the agency in August 2021, she has spearheaded efforts to expand access to mental health and substance use disorder (SUD) services, securing and managing two $4 million CCBHC grants.
“My thought every single morning when I get up is how do I best serve?” Natalie shares. “The CCBHC model of care is the first model I’ve seen that really looks at how we can make things person-centered.”
Natalie works to ensure that Comprehensive Healthcare’s services align with the CCBHC model’s core principles. “It’s about whole person care,” Natalie emphasizes. “So how do we keep individuals in community? We’re looking at things such as access and services. How do we get access to people quickly and efficiently? How do we look at recovery approaches? And it’s not always just for mental health or SUD, but also physical health. It’s all aspects of their life.”
Reflecting on her journey here, Natalie takes pride in fostering agency wide engagement with the CCBHC vision, emphasizing that it has become the collective vision of the entire organization. As the agency progresses toward CCBHC certification, Natalie remains at the helm, embodying the agency’s dedication to compassionate care.
Read the full Spring 2024 Vibrant Communities here
