Comprehensive Healthcare’s Response to The COVID-19 (Coronavirus) Outbreak

Updated September 10, 2020

Comprehensive Healthcare is currently called to take certain precautions in response to the rapidly spreading COVID-19 (coronavirus) outbreak. Our efforts are geared toward protecting our clients and community, and to reduce the stress and anxiety that many individuals may be experiencing.  

We would like to remind clients and visitors that we are taking many necessary steps to limit the spread of this illness. We encourage everyone to please wear a mask when visiting any of our facilities, avoid entering our facilities if they are sick, monitor their health, and to practice good hand-washing and coughing etiquette. Our staff has been instructed to follow the same measures and more.

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Comprehensive Healthcare will be implementing the following plans and procedures in an attempt to limit exposure and the spread of the virus: 

Crisis Services

  • Crisis services remain available.
  • Crisis Triage Center and Detox located in Building B at the Yakima Center remain open.

Residential and inpatient facilities

  • All inpatient facilities are currently open.
  • Outside visitors are restricted from entering.
  • All new clients will be screened and their physical health conditions will be closely monitored as usual, but we will be especially attentive of symptoms of COVID-19.
  • Each residential and inpatient program will be developing a screening process for employees at the start of each shift to ensure staff are healthy and are able to provide quality care.

Clubhouses and Day Support

Our Clubhouses located in Walla Walla, Sunnyside, Ellensburg, and Yakima will be temporarily closed until further notice. However, you can still give us a call! Your treatment team would still like to hear from you

  • Rising Sun Clubhouse in Walla Walla: Day Support (509) 529-0120, Main Office (509) 524-2920.
  • Sunrise Clubhouse in Yakima: Day Support (509) 575-3729, Main Office (509) 575-4084.
  • Horizons Clubhouse in Ellensburg: Day Support (509) 925-1372, Main Office (509) 925-9861.

Creative Options

Our Creative Options program will also be postponed until further notice. Program staff will have weekly phone contact with current enrollee and/or their caregiver depending on their ability to communicate. If needed, we can be available more frequently via telephone at (509) 575-8084. We will communicate this to program enrolled clients and their caregivers.

Outpatient services

  • All outpatient facilities are currently open.
  • We are able to accept new clients.
  • Main Centers: Outpatient clients can be seen in-person inside of our Outpatient facilities on a limited basis. We now have telephone and video-chat options available to communicate with our clients at a safe physical distance within the building. If you have an outpatient appointment with us, you are more than welcome to call our offices directly if they have not already been in contact with you. Services available at Yakima Center Building A including Pharmacy, PACT, Rehab, Medication Assisted Treatment, and Methadone continue.
  • Clients visiting any of our Outpatient locations will be asked to participate in our screening process (a temperature check and short questionnaire).
  • For health and safety reasons, we will not be able to have an in-person meeting with a client who has symptoms, or has been exposed to someone who has those symptoms in person, at our office. We would, however, like to connect with those individuals over the phone instead.
  • If you are a client and unable to come in because you are experiencing symptoms of COVID-19, or have been in close contact with someone who has been diagnosed with COVID-19, simply give us a call, phone appointments are available and your treatment team member can speak with you over the phone.

Cle Elum: (509) 674-2340

Ellensburg: (509) 925-9861

Goldendale: (509) 773-5801

Pasco: (509) 412-1051

Sunnyside: (509) 837-2089

Walla Walla: (509) 522-4000

White Salmon: (509) 493-3400

Yakima: (509) 575-4084

Additional precautions:

  • We are restricting all external trainings and non-essential travel at this time. Public gatherings of people involving anyone outside the organization will be avoided.
  • We have cancelled our public, in-person events until a later date.
  • Community education trainings such as Strong Families, Children Cope with Divorce, and Mental Health First Aid are being cancelled to avoid exposure, reduce opportunities for community transmission, and minimize visitor access to our facilities. However, some events will be held virtually. Please visit our events page to view a complete list of upcoming virtual events.
  • Our Facilities and Infrastructure Departments are implementing enhanced cleaning and hygiene practices, and following best practices guided by the CDC guidelines. This includes daily cleaning and disinfecting of frequently touched surfaces.
  • Planning is underway to expand the use of our existing telehealth equipment to expand access. If you need assistance with telehealth, please contact us.
  • Comprehensive Healthcare’s infection control committee is meeting daily to review information and monitor the status of our communities.

We encourage everyone to join us in preventing the spread of this illness by wearing a mask or face cover, washing your hands, staying home if you are sick, practicing good coughing etiquette, practicing social distancing, and cleaning frequently touched surfaces such as table tops, door knobs, cell phones, etc. Each of these small steps can make a big difference. For additional tips on preventing the spread of germs, visit the Centers for Disease Control and Prevention (CDC) website here.

If you have any questions, please call us or send an email to info@comphc.org.

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